Privacy Policy
Last Updated: [26/06/2022]
This Privacy Policy explains how JMKM INFOTECH, operating the customer-facing brand Shantam Travel & Co., collects, uses, stores and protects personal information in connection with Prana Pause, shantamtravelco.com, bookings, enquiries and related communications.
Who we are
Prana Pause is curated under Shantam Travel & Co. The operating entity is JMKM INFOTECH, 169, Shop NG5, Gyan Khand 4, Indirapuram, Ghaziabad – 201014, Uttar Pradesh, India. GSTIN: 09FNTPS0832K1Z. Email: connect@shantamtravelco.com. Phone: +91 9999307376.
Information we may collect
Name, mobile, email, age confirmation; guest and booking details; pickup and accommodation preferences; dietary requirements voluntarily provided; relevant medical conditions, injuries, allergies or participation considerations voluntarily provided; emergency contact; booking/payment references, amount and status; communications; and website/technical data such as IP, browser/device, pages visited, interactions, referral source and cookies where applicable.
How we use information
We may use information to respond to enquiries, process/manage bookings and payments, coordinate travel/accommodation/retreat arrangements, communicate reporting instructions, provide support, handle refunds, contact emergency contacts where reasonably necessary, maintain business records, improve services, prevent fraud, meet legal obligations and send marketing where an appropriate preference or permission applies.
Sharing
Relevant information may be shared only as reasonably necessary with Razorpay; Adwix Atlas; Adwix Connect; accommodation, transport and retreat providers; website/hosting/form/analytics/security providers actually used; and parties where required by law or reasonably necessary for safety or legal rights.
Marketing & media
Marketing can be stopped by contacting connect@shantamtravelco.com, though necessary transactional communications may continue. Photos/videos may be captured during group activities; where a stated preference regarding identifiable promotional use is collected, reasonable efforts will be made to respect it, although incidental background capture may occur.
Security & retention
We use reasonable security measures but cannot guarantee complete security. Data is retained only as long as reasonably necessary for service delivery, support, refunds/disputes, accounting, legal obligations and appropriate records.